Job Description
  • Interacting with customers inquiring on their purpose of visit and guiding them to the relevant staff for resolution of their queries to ensure customer satisfaction by improving service standards and reducing turnaround time.
  • Resolving / replying the queries of the customers, identify customer needs & provide complete details on bank products and services, their Terms & conditions.
  • Responsible for scrutiny & record keeping of relevant documents, SS Cards, data input in banking system / application, generation of account # & Scanning of SS cards as per FMBL Operations Manual.
  • Responsible for completing of Loan documentation / Legal Booklet / PDCs, input of data into the hPLUS for booking loan and record keeping as per FMBL Manual.
  • Responsible for executing transactions pertaining to Home remittances along-with bringing on new business.
  • Receive inward / outward clearing / collection cheques for timely lodgment and clearance.
  • Receive internal / online funds transfer cheques from customers and posting in hPLUS.
  • Issuance / cancellation / realization / duplicate of Pay Order upon customer request.
  • Make sure that KYC should be properly filled and updated in hPLUS on same day.
  • To make sure that all Term Deposit Receipts requests are properly filled and entered in hPLUS, all early termination of TDR requests processed and all formalities are complete with proper record keeping as per FMBL Operations Manual.
  • To ensure recovery of scheduled charges from customer.
  • Custodian of cash wallet, Gold safe keys, cheque books, stationary, ATM cards & Pin codes.
  • Responsible for issuance of ATM Card & PINS, resolve ATM disputed transactions either issuer or acquirer and process debit authority of said transactions for reconciliation of ATM.
  • Responsible for issuance of cheque book to customer / authorized representative and taking proper acknowledgment on requisition / register.
  • Ensure that all customer requests are properly executed in hPLUS and documented.
  • Issuance of different type of certificates, Maintenance of Zakat data, hold mail, Account closing etc.
  • Responsible for reconciliation of Bank Account, Security Stationary on daily / monthly basis.
  • To perform floor duty & continuously maintain and improve branch ambiance in order to make sure that all marketing material is prominently available and up to date.
  • Ensure after sale service to the client, promote the bank products and services; consistently cross-sells bank products.